FileMaker Customer Support has a wide variety of support offering to help address your needs. See the chart below to find the support option that’s right for you.
| Support Need | Support Options | Price |
|---|---|---|
Purchase |
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| Find the right product for you | Questions Before You Buy | Free |
| Ask a question about products or pricing | Knowledge Base | Free |
| Discounts on 10 or more licenses of FileMaker software | Volume Licensing Sales | — |
Getting Started |
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| Registration and activation of FileMaker software | Standard Phone Support | Free |
| Non-technical issues that can’t be resolved online | Standard Phone Support | Free |
Technical Support |
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| Technical information on FileMaker software and Bento | Knowledge Base | Free |
| In-depth product information | Product Documentation | Free |
| Information on using Bento | Bento Forum | Free |
| Product issue reporting | Bug Reporting Form | — |
| Installation and configuration | Standard Phone Support | Free |
| Basic troubleshooting | Standard Phone Support | 1st time free with support access code |
| Technical troubleshooting | Priority Technical Support | $ |
| Unlimited technical support calls | Priority Technical Support Annual Contract |
$ |
Support outside the US |
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| Support outside of North America | International Support Websites | Varies |
Training & Consulting |
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| FileMaker self-paced training | FileMaker Training Series | $99 |
| FileMaker training classes | FileMaker Professional Trainers | $ |
| Expert assistance in developing solutions | FileMaker Consultants | $ |
Community |
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| Ongoing access to technical info, software and other developers | FileMaker Technical Network | $99 |
| Networking with other developers in your area | User Groups & Forums | Varies |
| Sessions and workshops on FileMaker solution development – for all levels | FileMaker Developer Conference | $ |