Customer stories


Northern Telecom, Ltd.

Northern Telecom, Ltd. Uses FileMaker Pro to Evaluate the Sale

 To organize intricate customer requirements and evaluate its prospects for delivering intelligent networks-high-end, specialized networks that telephone providers use to offer customized services – Northern Telecom turned to FileMaker Pro, the award-winning database from FileMaker Inc.

Sales people enter customer requirements for specifications, delivery, pricing, and more into the FileMaker Pro database. With this information recorded and catalogued, marketing and development employees then analyze the requirements and determine whether the company can meet them. With the right approvals, the company moves ahead with formal proposals to capture sales.

The resounding success of this FileMaker Pro application lies in the fact that the sales, marketing and development departments, some 50 users, can share detailed customer information at any time across the Web, or via the company's intranet. For this application, FileMaker's Web publishing features play a paramount role, and its multi-platform capabilities allow it to run on the company's existing Mac server.



Contact information

Contact Info for Customer:

Northern Telecom Ltd.
Anatole Le
Web and Database Developer
905-863-4546
anatole.le@nt.com


Filemaker Contact:

Kevin Mallon
Public Relations Manager
FileMaker Inc.
408-987-7227
kevin_mallon@filemaker.com
http://www.filemaker.com


Overview
  • Northern Telecom relies on FileMaker Pro to organize customer requirements and evaluate its prospects for delivering intelligent networks to those customers. Sales people enter customer requirements into a FileMaker Pro-based solution. That data is then shared with marketing and development staff via the Internet and Northern Telecom's intranet. The result? Formal proposals which capture sales.
Industry
  • Telecommunications